Private GP & Complementary Therapies. Special interest in Thyroid Health and Functional Medicine

Opening Hours : MON, TUE, THU, FRI: 9:00-12:00 & 13:00-16:00 WED + 1st SAT: 9:00-12:00
  Contact : Tel: 01473 218 373 or 01449 833 833 - email: reception@countryhealth.co.uk

FAQs

How much do you charge for your services?

We will always tell you upfront how much we will charge you. Our services are generally time-based but we also charge for certain items and tests. You can find all current prices for our consultations and services on our website.

Are you registered with ico for data protection?

Yes, our practice is registered with ico and our registration number is: ZA059509

How can I engage with your practice?

We are always keen to hear from you. Following a consultation, you can complete a short survey. You can also send us feedback via email to contact@countryhealth.co.uk and we are happy to publish this on our website – if you so wish.

We also have a newsletter to which you can subscribe – and unsubscribe if you don’t want to receive it any longer.

If you have a short non-urgent medical question and are registered with the practice, you can send us an email with your request. Please pre-book this HERE. We intend to respond to you within two working days.

How can I give consent?

We always explain to you any tests, procedures or investigations we feel helpful in your specific situation and seek your consent to proceed. Consent can be verbal, by action (i.e. showing your arm to take a blood sample) or in writing.

If you want to read about our Patient information about Consent, you can click HERE.

If I need to see a specialist consultant can I be referred back into the NHS or do I have to pay?

We are happy to write to your NHS GP and ask whether they would kindly refer you within the NHS. As you are aware, NHS referrals often have longer waiting times than private referrals.

If we refer you privately we charge you a referral fee (unless this is part of a consultation) and you would need to pay the consultant either yourself or via a private health insurance policy. You should always contact your private insurance before the referral to make sure they cover the cost.

Will I have to pay for any tests you recommend or can I have them done on the NHS?

You can certainly ask your NHS GP whether they are willing and able to offer you recommended tests. Also you can request previous blood results from your NHS GP so that we don’t have to “double up” and avoid unnecessary blood testing.

If your NHS GP cannot provide you with the tests we charge the published rate from our laboratories and will always tell you beforehand how much this will be.

If I need some tests (like a blood test) can it be done by you or do I have to go back to my NHS GP?

We work closely with a variety of laboratories to provide our registered clients with blood tests – some of which are not readily available for your NHS GP. Blood samples are taken in our practice so you don’t need to go back to your NHS GP. Simply book an appointment for a blood test and all the tests you want to have done. You can book here.

Unsure what to test for? Simply book an appointment with Dr Frey who can advise you.

Where can I take a private prescription that you have issued for me?

You can take a private prescription to any NHS chemist including supermarket chemists and pay for the price of the drug(s).

Some drugs are not readily available and might need to be ordered. Sometimes it also happens that a drug is out of stock for some time. We will then provide an alternative prescription – if possible – free of charge.

If I need medication can you give me a prescription?

We can prescribe to our registered patients privately and sometimes the price of a drug is cheaper than an NHS prescription charge. You need to provide us with your NHS GP’s repeat prescription slip and make us aware of any allergies you might have.

We do not prescribe controlled drugs, medication which needs specialist assessment and supervision or drugs which are not recommended for your condition.

Can I use your service for a second opinion?

You can certainly consult us if you want a second opinion about your care. Often we see patients who have been thoroughly investigated by their NHS GP and specialists and who want to find out whether there are additional ways to help with their conditions.

If we are not able to help we can refer you privately to specialists that might be able to help you further.

If I see you privately does it mean that I cannot see my NHS GP anymore?

We offer a service which complements the services of your NHS GP and strongly encourage you to remain registered with your NHS GP practice. You should also keep your NHS GP informed about any treatment changes – and we can do this for you if you wish.

Will my visits to you be covered on my health insurance?

Unfortunately private health insurance companies usually don’t cover private GP consultations. As we offer services beyond a private GP it might be worth asking whether your insurance is prepared to contribute to your cost.

Do you do house calls if I am too poorly to come to the practice?

YES, we offer home visits to our registered patients, provided they live within a 30 min radius around our practice.

Visits are charged at the standard time rate and our travel time is charged at the same rate. So if it takes 30 minutes to drive to and from you and you have a 30 minute consultation we charge for 90 minutes.

Can I call you in an emergency?

Our practice does not offer emergency or out-of-hours services (outside our practice times).

In an emergency always call 999 or 112.

You can contact the out-of-hours service via 111 for less urgent medical matters.

Do you offer vaccinations or immunisations?

Currently our practice does not offer vaccinations or immunisations. Please contact your NHS practice for these or private providers.

What happens during an initial consultation?

During an initial consultation, we take plenty of time to discuss your health journey, beginning from your birth up to now. You should plan a good hour for this.

It is relevant to know how you were delivered and whether you were breast or bottle fed. We also look on important life events which can have an effect on your current health.

We will look into your current health issues, the medication you might take and any supplements you might take on a regular basis.

If necessary this is followed by a physical examination and we might also run further tests like blood pressure etc.

Once we have all necessary information gathered we can make an initial action plan. This can involve further tests (see frequently ordered tests), to get copies of previous tests and referrals from your NHS GP, and frequently diet recommendations.

How can I register with your practice?

You can book an appointment online via our website, or you can call us on 01473 218 373. You can also contact us via email: reception@countryhealth.co.uk.

We would appreciate if you can complete our registration form and bring it to your first consultation.

During your initial consultation, we will establish whether we can offer you what you are looking for and register you with our practice.

You should remain registered with your NHS practice as we do NOT offer emergency and out-of-hours services.

In an emergency always call 999 or 112. 

Do you have a Practice leaflet?

Please click HERE to read our practice leaflet which provides you with a lot of useful information.

If I am not happy with your services, how can I make a complaint?

We are always keen to keep all our clients happy. Should you feel that we could have done better, we recommend that you first contact Dr Frey directly via drfrey@countryhealth.co.uk.

You can find our complaints policy HERE and a complaint form HERE.

We also have a complaints form for young clients HERE.

Do you have any interests to declare?

We are proud to cooperate with several providers of services, some of which offer a small incentive to their practitioners for referrals, e.g.. Genova Diagnostics, and Nutri. We have taken these into account when compiling our pricing structure to keep our prices low. We will not recommend any treatments or investigations unless we strongly feel that these would be of the benefit of our clients.

CountryHealth is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.co.uk.

What are your payment terms?

Please settle your accounts at the end of each consultation. We do accept cash and cheque payments but prefer BACS bank transfer into our account.

You can also settle your invoice via a one-off direct debit payment using GoCardless which is a safe and cost effective service.

Currently we have no credit card facilities but plan to implement these in the near future.

Late payment: 15% p.a., min £ 20.

Do you prescribe for addiction?

We do not offer specialist services for patients who suffer from any drug or alcohol addictions and do not stock or provide any controlled drugs or drugs meant to help with detoxification.

Please contact your NHS GP to access the services available.

You might also want to contact Home Detox UK. This is not a recommendation as we have no affiliation or experience with this service.

How much is the charge for the Food Intolerance Test

The investment for the ImuPro 300 food intolerance test is £ 495.00. Please plan approximately 30 minutes to discuss the suitability of this test for you and for taking a blood sample. The turnaround time for the test result is approx. 14 working days.

What is a Registration Health Check?

To give you the best possible service we ask all new patients to book an Registration Health Check with our fully trained health care assistant BEFORE seeing Dr Frey.

Our friendly health care assistant will give you a Mini Health MOT:

  • Height, Weight, Body Mass Index, Waist/Hip ratio
  • Blood pressure measurement
  • Body composition analysis
  • Peripheral sensation assessment
  • Peak flow
  • Pulse oximetry

You will receive a full written report with your results.

Once you are registered, you can book an appointment to see Dr Frey. Ideally you should choose a 60-minute appointment for your initial consultation.

What information can be found in my health record?

Your health record is updated any time you see one of our health professionals. You could find the following in your health record:

  • Your medical history and your family’s medical history
  • Test results and x-rays
  • Medications prescribed
  • Details about your lifestyle (smoking, exercise, recreational drug use, high-risk sports, stress levels)
  • Doctor/nurse notes
  • Any correspondence
  • Results of operations and procedures

We keep a paper record as well as a computerised record and are registered with the ICO for data protection.

Who has access to my health records?

The confidentiality of your health records is paramount. We will not provide access to your records or discuss your health issues with anybody unless authorised by yourself or due to applicable laws.