TELEMEDICINE Thyroid Health Practice with a Functional Medicine Approach

Opening Hours : Monday to Thursday: 9:00-12:00 & 13:00-16:00 Friday: 9:00-12:00
  Contact : Tel: 01449 833833 or 07771 448559 - email:



We know this feels like a really uncertain and scary time right now. We need to focus on what we can do to protect ourselves, our families, and communities.

We are still here for you in our Telemedicine practice, working from home. 

If you need to speak to Dena, please call her on her mobile:

07771 448559

or write to her via

Stay Safe - Stay HOME!

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We will be on HOLIDAY

from Wednesday 12th of August 1600
until Thursday 20th of August at 9 a.m.

We are taking a well-deserved break. Please ensure that you have ordered all prescriptions at least 2 weeks before our closing time. 

On our return, there will be a backlog so it will take a bit longer to process reports, prescriptions and other orders. 

In an emergency, always call 111/999

Welcome to our practice!

Are you here because you want your ENERGY back, are fed up being TIRED, just can't get the WEIGHT down

Do you want to get FUN back into your life, get your INDEPENDENCE back?

We deal with nearly everything related to THYROID health, create a BESPOKE treatment plan, and use - if needed - medication that works for you, including NDT and T3

What WE do is different ... we investigate and address the REASONS why you have your symptoms and aim to solve the CAUSES of the problems, not just "covering up" your symptoms.

We use a holistic approach with a combination of lifestyle adjustments, nutritional medicine, supplements and prescription medicine. We have also the support of affiliated practitioners. 

You don't need to travel to us, either. With our TELEMEDICINE practice we serve patients all over the UK 
and as far as Jordan, Sudan and Zambia.  

All our services including tests and supplements are for registered patients only. 

We have teamed up with medichecks for our Thyroid clients in the UK.

We reduced our Carbon Footprint

By switching our practice to TELEMEDICINE

Dr Frey reduced his Carbon Footprint within one year by over

We have been awarded the ghp 2019 Fitness and Nutrition Award:

Best Thyroid Health Clinic 2019 - UK  

When can we help YOU to Get Well & Stay Well? 

In an emergency, always call 999 or 112. 

We encourage our patients to share their results and treatment plans with their NHS GP

Let’s stay in touch

There are many ways to stay in touch with us:​

Our skills technician Liam has left us at the end of 2019.

We all miss him dearly and wish him All the Best for his future endeavours. 

Dena'sPhone number

Dena will be working from home during the lockdown. Please call her on her office mobile. 

FREE pre-registration phone call

Why not book a FREE 15-minute telephone call with Dr Frey to give you advice about our services. 

This is only available ONCE for not [yet] registered patients. 

Recent CQC Inspection

The CQC inspected us again on the 24th of June 2019. We were awarded GOOD in all areas!. Thank you to all the team and the positive patient feedback. You can read the complete report HERE

CQC rating 2019
CQC patient feedback

We charge for our services

We offer a dedicated service for our clients. After one initial FREE call with Dr Frey we charge for our services.

Please find below the link to our price list. If you have any questions or cannot find a price for a service you are looking for, please feel free to contact us. 

This price list supersedes all other prices published. 

Payment methods

We accept all major credit and debit cards via STRIPE. We never store your card details.

In case you get an error message, we have a
"Plan B": You can pay for some of our services via one-off Direct Debit.

Alternatively, please call Dena who will happily take your card payment over the phone. 

If you want to SPREAD the cost? Have a look at our MEMBERSHIP PLANS.

Can you afford NOT to take action?

If you don't take action, you likely stay where you are.

What patients say about us:

Definitely more Healthy and Alive: ImuPro 300

Great service; superb. It is important to note that IgE tests for allergies – this test, IgG, is more for intolerances. I used it as I believed it could be a useful pointer for experimenting with possibly beneficial dietary changes. I have now stopped eating dairy and some other foods, and am definitely feeling more healthy and alive. Many thanks!


First proper consultation

This was the first proper consultation I have ever had!

Mr. J.W, 80y


Thank you for seeing me yesterday afternoon. I found it very insightful and your observations have confirmed something I had been wondering about for some time.


Client from Yorkshire

I am so glad I came. Thank you so much for listening to me and for being willing to help me on my health journey 🙂 I so appreciated your wisdom.

B.H. Yorkshire

Treating Causes instead of Symptoms

Having someone medically trained to work with and point me in the right direction has been a huge relief as finally, I feel that the cause of my health issues are being looked at not just the symptoms being medicated.



You are a lifesaver! Thanks for listening.

Mr M.C, 60y

Dena is amazing.

The heart of any good practise lies in the person with whom patients have their first and often the most contact – Dena is the most incredible person, she always goes above and beyond to help and has done her utmost on numerous occasions to sort things out for me when pharmacies have made life difficult! She is always calm, understanding and is quite simply an amazing asset to CountryHealth – reassuring and efficient, she is a complete joy. Thank you so much Dena for all your help and support – you are a superstar.


It was like a Miracle

Talking to Dr. Frey and discovering that at last I had found a doctor who understood my problem was like a Miracle.
I loved his analogy of the oarsmen in a slave galley, paddling to the beat of a drum but not putting the oars fully into the water. Just 2 days after taking his new prescription which included some T3 I was feeling a new person. The best testimonial I can think of is backed up by the 2 photos of myself, (to follow by post) …one taken when I was feeling quite ill, and the other after only 4 days on the new prescription.
It is not an exaggeration to say that, after months of getting nowhere with the medical profession in Dorset, I at last found my salvation in the CountryHealth Practice and heartily wish that conventional medicine would listen to the experts who have made an in -depth study of thyroid problems.

Ann Kirby

This appointment has proved life-changing…

Following an appointment with Dr Frey in September 2018, and the results of the blood tests a couple of weeks later,
I followed all the advice given and also changed my supplements to those advised. For two weeks I had flu-like symptoms and felt very down, but, as I was desperate to change my low thyroid symptoms, I stuck with it. After three weeks I felt so much better; ‘brain fog’ lessened, gut problems (IBS) easing and generally feeling more well. I found a ‘tapping’ instructor on YouTube that I felt comfortable with and have followed this method of stress relief along with the meditation I was already doing morning and night.
It is now three months since my visit. Although the personal problems in my life persist, I am better able to cope with the stress, I sleep better and awake refreshed (something I hadn’t done for years), I can think and speak fluently and my memory has improved. And, by following a strict Paleo diet and cutting out the foods the blood test showed I had reactions to, I’ve lost 1.5 stone. I am not dieting in the conventional sense; I can eat as much as I like of the allowed foods. This has been the icing on the cake as I piled on 5 stone in the ten years since my under-active thyroid was diagnosed, despite being on levothyroxine that I had been assured would be all I needed to return to my normal self. I had tried many other diets in that time, with no weight loss.
Although I was initially anxious about the cost (hello, credit card!) I can honestly say it’s the best money I’ve ever spent as the consultation (and support from Dena) and following the plan has truly changed my life. Thank you!

Elizabeth N


I am so glad to have found Country Health, from the very first chat to being two weeks into a new care plan it has been an excellent experience! Being listened to and understood regarding my diagnosis is not something that I got from my NHS doctor but Dr Frey was brilliant at explaining clearly what my options were. I have been taking my new medication for two weeks now and I feel like a different person! Plus there is always someone there at the end of the phone or by email should I need them, patient care at its finest! Thank you so much!


Nicest Doctor

You are one of the nicest doctors I ever met, it is your human skills!

P.G., 35y

Rapid Results

Since starting the elimination diet and now cutting out any remaining foods on the ‘do not eat’ list I’ve noticed that my body is rapidly changing shape. … I never knew it’d be so easy to get such rapid results.


Improved overall Health

I went to see Dr. Frey with several undiagnosed problems, these were primarily issues regarding my digestion and fatigue. Following Dr Frey’s advice, I eliminated gluten and dairy products from my diet and I noticed an improvement in my overall health. I was really pleased with the service I received as it was caring, detailed and had a refreshing outlook on health compared to other doctors I had previously seen.


Positive Progress!

After a few months under the guidance of this practice my health has improved dramatically. Best of all my energy is back, a more positive outlook and I now have full confidence in an approach which is contemporary and investigative. If you’re still having hypothyroid symptoms and are ‘stuck’ on Levothyroxine T4, despite your numbers all ‘in range’, give this specialist clinic a go.


Thyroid Health is our Passion

Shortage of Nature Throid Tablets

Please check the link below to find out current availability and prices. 

We are happy to switch you to an alternative natural desiccated product and are very sorry for any inconvenience.

Many patients suffer for years with symptoms of an underactive thyroid but have been told that "everything is normal". There is no one perfect way, no one symptom nor test result, that will properly diagnose low thyroid function or hypothyroidism. The key is to look at the whole picture – your symptoms and your blood tests – and then decide.

Most doctors just check something called thyroid-stimulating hormone (TSH) and sometimes your free T4 level, which doesn’t give a full picture of the thyroid. In fact, even the interpretation of this test is incorrect most of the time.

The key is the right testing to confirm that a sluggish thyroid is contributing to a stalled metabolism and other problems. Once you know this for sure there are many ways to help correct thyroid problems.

Our patients come from all of England, Scotland and Wales - and even as far as JORDAN, SUDAN and ZAMBIA. 

Unfortunately, we cannot register patients from the USA.

Functional Medicine takes a new approach. We want to find out WHY you are feeling tired and whether there are any triggers we can remove to help you get better.

We can look deeper, using extensive laboratory tests which are often not available in the NHS. Some tests travel to Germany or the US to specialist laboratories.

Unfortunately, we cannot provide A&E, maternity, minor surgery or detox services. 
We do not stock or prescribe controlled drugs. 
Please contact your NHS practice for further advice, or call 111.

Our Mission:

We want to help our clients to learn how to become healthier, and take or regain control of their health to get well and stay well.

Terms and Conditions:

Your agreement to comply with and be bound by our Terms and Conditions upon your first use of the Website. They can be found here under the HOME tab.


Advice presented on this web site is for information only and is not intended as a substitute for seeking professional medical advice.

Our UK branch:

CountryHealth Ltd
Cornwallis Chambers
23 Gt Colman Street
Suffolk IP4 2AN

Telephone: 01449 833 833 or 01473 218 373
FAX: 01473 218 373
Company No. 09059874
VAT No: GB 330180057

CQC registration:

Registration number:  1-2013159902
Date of registration: 3rd June 2015
Our ratings: overall GOOD

Our Estonian branch:

Wellness Group OÜ

Telephone: +372 568 433 65
Company No. 11099786