Please place all orders via our website. You can pay via STRIPE with most payment cards, or BACS into our account. Once your order is successful, you receive an email confirmation with an attached automatic invoice [PAID]. Should a card payment fail, this is often due to an incorrect postcode!
Subscriptions to membership plans are via GoCardless and taken via Direct Debit from your account. You can also pay for some of our services via GoCardless, should you not have a valid payment card.
We do not accept cash or cheque payments.
On request, we can also issue an invoice for our services. You can settle your invoice via BACS, a one-off direct debit payment using GoCardless, or via STRIPE with a valid payment card. Please note, that we charge an admin fee for issuing an invoice via our admin staff.
Before payments have been cleared, we cannot provide you with our services, e.g. test or supplement orders.
If an invoice remains unpaid, we may charge a late payment fee: 15% p.a., min £ 20.
Please also check our REFUND policy.