TELEMEDICINE Thyroid Health Practice with a Functional Medicine Approach

Opening Hours : Monday to Thursday: 9:00-12:00 & 13:00-16:00 Friday: 9:00-12:00
  Contact : Voicemail: +44 1449 833 833 - email: reception@countryhealth.co.uk

Refund Policy

Our Refund

guarantee

You are fully protected by our
Refund-Guarantee.

We all make mistakes ...

If you change your mind, you are protected by our straightforward Refund-Guarantee:

  • 100% refund if we haven't processed your order *)
  • Minimum £ 15 admin fee if we have started processing your order, which can be recalled 
  • No refund once your order has been delivered / completed.or cannot be recalled 
Please contact us ASAP if you change your mind about your order as we process orders VERY quickly!

The following table explains the refund options in more detail:

Product 

No services provided yet

Taken into process

Delivered / Completed

Registration

100% refund *)

£ 15 admin fee 

no refund

Report order

100% refund *)

£ 15 admin fee 

no refund

Prescription order

100% refund *)

£ 15 admin fee 

no refund

Supplement order

100% refund *)

£ 15 admin fee if we can recall the order, otherwise no refund

no refund

Test order

100% refund *)

  • no test kit sent:
    £ 15 admin fee
  • test kit sent but not returned to laboratory: 75% refund - £ 15 admin fee 
  • test kit returned to laboratory, and we can stop the laboratory from processing the sample: 50% refund
    - £ 15 admin fee 

no refund

Cancelled Membership Plan

Free cancellation

We will invoice our services provided [£ 15] and credit any direct debit amounts received - £ 15 admin fee.

We will invoice our services provided [£ 15] and credit any direct debit amounts received - £ 15 admin fee.

NB: All admin fees are PLUS VAT

*) If you made a STRIPE payment, we need to charge an admin fee of £ 15 to cover thjeir bank fees and the work it takes to process the refund.