Our Refund
guarantee
You are fully protected by our
Refund-Guarantee.
We all make mistakes ...
If you change your mind, you are protected by our straightforward Refund-Guarantee:
- 100% refund if we haven't processed your order - NB: For stripe payments we need to deduct an admin fee of £ 15 to cover their banking fees and our admin work to process the refund*)
- Minimum £ 15 admin fee if we have started processing your order, which can be recalled
- No refund once your order has been delivered / completed.or cannot be recalled
Please contact us ASAP if you change your mind about your order as we process orders VERY quickly!
The following table explains the refund options in more detail:
Product | No services provided yet | Taken into process | Delivered / Completed |
|---|---|---|---|
Registration | 100% refund *) | £ 15 admin fee | no refund |
Report order | 100% refund *) | £ 15 admin fee | no refund |
Prescription order | 100% refund *) | £ 15 admin fee | no refund |
Supplement order | 100% refund *) | £ 15 admin fee if we can recall the order, otherwise no refund | no refund |
Test order | 100% refund *) |
| no refund |
Membership Plans | Please let us know as soon as possible and we stop the direct debit payments. No refund for unused services. | We calculate and invoice our services provided against any direct debit amounts received minus a £ 15 admin fee. No refund for unused services. | We calculate and invoice our services provided against any direct debit amounts received minus a £ 15 admin fee. No refund for unused services. |
Appointments | Should you not be available please cancel at least 48 hours before your appointment. | Depending on our preparation time, we charge 50-100% of the appointment fee. If not prepaid, invoice due on receipt. *) | No refund. Invoice payable on receipt. |
NB: All admin fees are PLUS VAT
*) If you made a STRIPE payment, we need to charge an admin fee of £ 15 to cover their bank fees and the work it takes to process the refund. Alternatively, we can give you a credit note for your next order.