Our Refund
guarantee
You are fully protected by our
Refund-Guarantee.
We all make mistakes ...
If you change your mind, you are protected by our straightforward Refund-Guarantee:
- 100% refund if we haven't processed your order *)
- Minimum £ 15 admin fee if we have started processing your order, which can be recalled
- No refund once your order has been delivered / completed.or cannot be recalled
Please contact us ASAP if you change your mind about your order as we process orders VERY quickly!
The following table explains the refund options in more detail:
Product | No services provided yet | Taken into process | Delivered / Completed |
|---|---|---|---|
Registration | 100% refund *) | £ 15 admin fee | no refund |
Report order | 100% refund *) | £ 15 admin fee | no refund |
Prescription order | 100% refund *) | £ 15 admin fee | no refund |
Supplement order | 100% refund *) | £ 15 admin fee if we can recall the order, otherwise no refund | no refund |
Test order | 100% refund *) |
| no refund |
Cancelled Membership Plan | Please let us know as soon as possible and we stop the direct debit payments. No refund for unused services. | We calculate and invoice our services provided against any direct debit amounts received minus a £ 15 admin fee. No refund for unused services. | We calculate and invoice our services provided against any direct debit amounts received minus a £ 15 admin fee. No refund for unused services. |
NB: All admin fees are PLUS VAT
*) If you made a STRIPE payment, we need to charge an admin fee of £ 15 to cover thjeir bank fees and the work it takes to process the refund.